Refund and Returns Policy

Effective Date: December 31, 2024

At Zorla, we are committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a clear and fair Refund and Returns Policy to ensure your satisfaction.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The return request must be made within 30 days from the date of purchase.
  • You must provide proof of purchase, such as an order confirmation email or receipt.

2. Non-Returnable Items

Certain items are exempt from our return policy, including:

  • Gift cards
  • Downloadable software products
  • Personal care products
  • Any product marked as “Final Sale”

If you have any questions regarding the eligibility of a particular item, please contact us before initiating a return.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@zorla.site or call (908) 444-8112 to request a return authorization.
  2. Return Authorization: Once we confirm that your item is eligible for return, we will provide you with a return authorization number and instructions for shipping the item back.
  3. Shipping the Item: Carefully package the item to ensure it is returned in its original condition. You are responsible for the return shipping costs, unless the item is defective or was sent in error.

4. Refund Process

Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original method of payment used during the purchase. Please allow up to 10 business days for your refund to be processed.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer support team to initiate the exchange process. If the item you wish to exchange for is unavailable, we will issue a refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will assist you in arranging a return or exchange for a replacement product at no additional cost to you.

7. Sale Items

Only regular-priced items are eligible for refunds or returns. Sale items or discounted products are non-refundable unless they are defective or were sent in error.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  • Check with your bank or credit card provider, as it may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at info@zorla.site.

9. Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part or a defective product. You are responsible for the shipping costs for returning the items to us.

10. Contact Us

For any questions about our Refund and Returns Policy or if you need assistance with a return, please contact us: