Sales Policy

Effective Date: December 31, 2024

At Zorla, we are committed to offering a smooth, secure, and efficient shopping experience for our customers. This Sales Policy provides essential details on how we handle orders, payments, shipping, and other aspects of the sales process.

1. Product Availability and Pricing

1.1 Product Listings

All products listed on our website are subject to availability. While we make every effort to maintain accurate and up-to-date product listings, we do not guarantee the availability of all items at all times. If an item is out of stock, we will notify you and provide options for alternatives or offer a refund.

1.2 Pricing

All prices on our website are listed in USD (United States Dollar) and are subject to change without prior notice. Prices are final at the time of purchase. We reserve the right to correct any pricing errors that may occur on our website.

2. Placing Orders

2.1 Order Process

When you place an order on Zorla, you are offering to purchase a product, subject to acceptance by us. After placing your order, you will receive an order confirmation email containing the details of your purchase.

2.2 Order Confirmation

Once your order has been successfully placed, you will receive an email confirming your order details, including the products, quantities, and total price. This email is not an acceptance of the offer but a confirmation that your order has been received.

2.3 Order Acceptance

Your order will only be considered accepted once we process the payment and ship your products. If for any reason, we are unable to fulfill your order, we will notify you and offer you the option to cancel the order or choose an alternative.

3. Payment Methods

We offer a variety of payment methods to ensure a secure and convenient transaction experience. The accepted payment methods include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods may be added in the future

Payment is due in full at the time of purchase. We use secure encryption methods to process your payment information.

4. Shipping and Delivery

4.1 Shipping Methods

We offer different shipping options depending on your location. Shipping fees are calculated at checkout and vary based on the size, weight, and destination of the order. All shipping costs are clearly displayed before you complete your purchase.

4.2 Shipping Times

Shipping times vary based on the selected shipping method and your location. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days. International shipping may take longer depending on the destination country.

4.3 Order Tracking

Once your order has been shipped, you will receive a tracking number via email to track your package’s progress.

4.4 Shipping Restrictions

Currently, we ship only to certain locations. If we are unable to ship to your country or region, we will notify you during the checkout process.

4.5 Delivery Issues

If your order is delayed or lost in transit, please contact our customer support team. We will work with the shipping provider to resolve the issue as quickly as possible.

5. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange products.

6. Order Cancellations

Orders may be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at info@zorla.site or call us at (908) 444-8112. Once an order has been processed and shipped, it cannot be canceled, but you may return the items under our Refund and Returns Policy.

7. Sales Tax

Sales tax will be applied to orders where applicable, based on your shipping address. The sales tax rate will be calculated and displayed at checkout.

8. Promotions and Discounts

From time to time, we may offer promotions, discounts, or coupon codes. These offers are valid for a limited time and may be subject to specific terms and conditions. You can find details of current promotions on our website.

9. Limitation of Liability

Zorla is not liable for any damages, losses, or expenses incurred due to:

  • Errors in the website’s product information
  • Delays or issues caused by the shipping carrier
  • Unauthorized access to your personal information

Our liability is limited to the amount you paid for the product in question.

10. Contact Us

If you have any questions or concerns regarding our sales process or your order, feel free to contact us: